Terms of Service

This Privacy Policy governs the manner in which Surprise Essentials Private Label collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.surpriseessentials.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Surprise Essentials 

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Use Collected Information

Surprise Essentials Private Label collects and uses Users personal information for the following purposes:

  • To improve customer service.
  • Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience.
  • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site.
  • We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions.
  • We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature.
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails.

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Third-Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Advertising

Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.

Changes to this Privacy Policy

Surprise Essentials Private Label  has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site and revise the updated date at the bottom of the page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Shipping and processing Terms

The processing time for orders is 3-5 weeks. After your order has been processed and  shipped, delivery time within the United States is 3-5 business days. Orders are shipped via the United States Postal Service (USPS) or UPS. Please keep in mind that during holidays, this time may vary.  

Turnaround time may vary during high demand. Be sure to plan orders in advance or inquire. 

We do not allow any changes to a orders. please review your cart before submitting it. 

Placing an order is done via email info@surpriseessentialspl.com or directly on our site. If an inquiry is sent via email then we will send you an invoice. Product packaging fee is included in each product price. Minimum starting of 10 of each product is required. Anything less will be at retail prices. Orders placed over the weekend will be processed the following business day. 

Due to the nature of our products and that each product is made to order. unfortunately we are unable to accept returns once the product(s) have shipped. If you receive defective or damaged merchandise, we will gladly replace the items with proper documentation and proof. We ask that you send us an email to Order@surpriseessentialspl.com. If items are damaged you have  days to contact us. All sales final after 3 days of being delivered. If you receive your goods damaged, we will not be able to refund the order, however we will replace the order at no additional charge to you.  

Customer Agreement

Upon purchasing products from Surprise Essentials, we advise you to understand that these products are used at your own discretion. You must do your own research on all items that you decide to purchase from us. Surprise Essentials cannot and will not be held responsible for any damages to property or for any physical effects, bodily harm, or injury caused by inadequate knowledge or misuse of a product.  

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Surprise Essentials
www.surpriseessentialspl.com
infol@surpriseessentialspl.com